Get quick answers to common questions about our medical alert systems
The best system depends on your lifestyle and needs:
When you press your help button, you're immediately connected to our 24/7 emergency response center. Our trained operators will speak with you through the two-way communication feature to assess your situation and send the appropriate help.
No, we don't believe in long-term contracts. Our service is month-to-month, and you can cancel anytime without penalties. We do offer discounts for quarterly or annual prepayment.
All MedGuard wearable devices are water-resistant and can be worn in the shower, where many falls occur. The pendants should not be submerged in water for extended periods.
No worries! There is never a charge for accidental presses. Simply let our operators know it was an accident, and they'll clear the alert. We want you to feel comfortable using your device without fear of charges.